If you have been using the platform for a few years, you might have created more than one profile. Maybe you forgot your login details and just made a new one. Or maybe you wanted to claim a welcome bonus twice.
Whatever the reason, you need to fix this now. The Lotus365 official platform is rolling out a major system update in September 2026 to identify and remove all duplicate accounts.
As an independent informational website, we do not run the platform. But we want to make sure you understand this update so you do not lose your funds. Here is exactly what is happening and what you need to do.
Why the Platform is Removing Duplicate Accounts
Online platforms enforce a strict one-account-per-person rule. They are doing this massive cleanup for three main reasons.
First, security. Having multiple profiles under one name makes it harder to track suspicious activity and protect user funds.
Second, bonus abuse. Some users create new accounts just to claim the new-user deposit match over and over. This costs the platform money and directly violates the terms of service.
Third, legal compliance. KYC (Know Your Customer) laws require platforms to verify the exact identity of every user. One person cannot have multiple verified identities on the same system. Using different PAN cards or Aadhaar numbers for multiple accounts is illegal and will result in an immediate ban.
What Happens to the Extra Accounts
When the September 2026 update goes live, the system will cross-reference phone numbers, email addresses, IP addresses, device IDs, and bank details.
If it finds two or more accounts linked to the same person, it will flag them. The platform will keep the oldest or most active account as your main profile.
The duplicate accounts will be permanently closed.
Here is the hard part: any money left inside those closed duplicate accounts will likely be confiscated. The terms and conditions state that funds in fraudulent or duplicate profiles are forfeited. Do not let your money disappear because of a forgotten old profile.
How to Check if You Have Multiple Accounts
You might not even remember making a second account. Here is how to check your history.
- Search your email: Look for keywords like “Lotus365 registration,” “Welcome,” or “Account Created.”
- Check your SMS history: Look for OTP messages from the platform sent to your current or old phone numbers.
- Review your bank statements: Check your UPI or Net Banking history. See if you have ever deposited money into more than one User ID.
If you find more than one User ID linked to your name, you have a duplicate.
Your Action Plan Before September 2026
Do not wait until the last minute. Follow these steps right now to protect your money.
- Pick your main account: This should be the one where you have already completed your KYC verification and deposited funds recently.
- Log into the secondary accounts: Use your old phone numbers or emails to recover access if you forgot the passwords.
- Withdraw all cash: Move all available funds from those secondary accounts back to your personal bank or UPI.
- Clear the balance: Once the balance is zero, you can safely let the September update close them. Alternatively, you can contact official support to close them yourself.
- Ignore scams: Never share your details. Only use the official website to manage your accounts. Ignore any WhatsApp or Telegram messages offering to “help you merge accounts.” Those are scams.
Frequently Asked Questions
No. The rule is one account per person. It does not matter if you use different banks, UPI IDs, or email addresses. If the system links the accounts to your identity, the extras will be closed.
You can try contacting official customer support after the update. But they are not obligated to return funds from closed duplicate accounts. It is much easier to withdraw the money now.
No. Only the extra, duplicate profiles will be removed. Your primary, verified account will remain fully active and your funds will be safe.
If you voluntarily close the duplicate account and withdraw the funds before the September 2026 deadline, your main account will not be penalized. The ban usually applies to users who actively try to hide duplicate accounts to abuse bonuses.
